Seller Policy Pages

Effective Date: March 1, 2024

Welcome to Brokar.shop as a Seller....

We value your partnership and aim to create a reliable and profitable selling experience for all parties.
The following Seller Policy outlines the terms and conditions that govern your relationship with Brokar.
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Seller Registration Requirements

To register as a seller on Brokar, you must:
• Have an active user account.
• Provide accurate and complete information (including name, address, email, and national ID or commercial registration number).
• Keep your account information updated regularly.
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Permitted Products for Sale
• Only original products that comply with local and international standards are allowed.
• It is strictly prohibited to sell counterfeit items, legally banned goods, or products that violate intellectual property rights.
• Brokar reserves the right to reject or remove any product without prior notice if it is found to violate our policies.
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Seller Responsibilities
• Provide accurate and complete product descriptions (images, details, price, and available stock).
• Fulfill and ship orders within the designated timeframe.
• Maintain a high standard of service and respond promptly to customer inquiries.
• Handle returns and exchanges in accordance with Brokar’s return policy.
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Fees and Commissions
• Brokar may charge subscription fees or sales commissions, which will be clearly displayed in the seller dashboard.
• Commissions are automatically deducted from the seller’s payouts.
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Payments
• Seller earnings are paid after the successful completion of orders and confirmation of receipt by Brokar.
• Brokar offers two payment options:
• Bank Transfer to the registered bank account linked to the seller’s profile.
• Cash Payment, available in certain regions and coordinated directly with the support team.
• Sellers are responsible for ensuring the accuracy of their payment details to avoid any processing delays.
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Ratings and Reviews
• Buyers may rate and review products and their overall experience.
• Sellers are not allowed to manipulate reviews or submit fake ratings.
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Account Suspension or Termination
Brokar reserves the right to suspend or terminate a seller’s account in the following cases:
• Violation of policies or terms.
• Repeated delays in order fulfillment or frequent complaints.
• Providing misleading information or selling restricted products.
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Return and Exchange Policy
• Sellers must comply with the return policy published on our platform.
• In cases where a return is due to an error in the product or its description, the seller will be responsible for the return shipping costs.
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Data Protection and Privacy
• Sellers are required to maintain the confidentiality of customer data and may not use it outside the scope of order fulfillment.
• Sharing or selling personal data without prior consent is strictly prohibited.
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Policy Updates
This seller policy may be updated from time to time. You will be notified of any significant changes. Continuing to use the platform after such updates constitutes acceptance of the revised policy.
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Contact and Support
For any inquiries or issues related to your seller account, please contact us via:
Email: admin@brokar.shop
Phone: +963 962 888 241