Privacy Policy

Effective date : march 1^st ,2024

 Privacy Policy

At Brokar, we understand how important your privacy is. We value your trust and are committed to handling your personal information responsibly.

This Privacy Policy explains how www.Brokar.shop (“Brokar”, “we”, “us”, or “our”) collects, uses, and protects your personal data through our websites, devices, products, and services that reference this notice (collectively, “Brokar Services”).

By using Brokar Services, you agree to the practices described in this Privacy Policy.

What Personal Information About Customers Does Brokar Collects?

-We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Brokar Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Brokar Services.

• Automatic Information: We automatically collect and store certain types of information about your use of Brokar Services, including information about your interaction with products, content, bills and services available through Brokar Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Brokar Services and other content served by Brokar.

•Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Brokar Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

• Provide, troubleshoot, and improve Brokar Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Brokar Services.

• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Brokar Services.

• Communicate with you. We use your personal information to communicate with you in relation to Brokar Services via different channels (e.g., by phone, email, chat).

• Fraud Prevention. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Brokar, and others.

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What about Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Brokar Services, we use cookies and other identifiers.

Does Brokar Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below.

• Third-Party Service Providers: We employ other individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results, and processing payments, transmitting content, scoring, assessing, and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

• Protection of Brokar and Others: We release\unactivate account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Brokar, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Brokar account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What Personal Information Can You Access?

Through your account on Brokar, you can easily access and manage key personal information, including:

• Your name and contact details

• Shipping and billing addresses

• Payment methods

• Profile and account settings

• Order and purchase history

This allows you to review, update, or correct your information at any time from the “Your Account” section of the website.

Conditions of Use, Updates, and Revisions

By using Brokar Services, you agree to this Privacy Policy and our Conditions of Use. If you have any questions or concerns about your privacy, please contact us at info@brokar.shop with a detailed message, and we will do our best to assist you.

As our business evolves, this Privacy Policy may be updated to reflect changes in our practices or in legal requirements. We encourage you to review it regularly to stay informed.

Unless stated otherwise, the latest version of this Privacy Policy applies to all information we hold about you and your account. We remain committed to protecting your privacy and will not make any changes that reduce your rights without your consent.

Information You Provide When Using Brokar Services.

When you use Brokar, you may provide us with personal information in various ways, including when you:

• Browse or search for products and services

• Add items to your cart or place an order

• Create or update your account or profile

• Upload your contact list

• List products or services for sale

• Contact us via phone, email, or chat

• Submit reviews or ratings

• Subscribe to product availability notifications

Depending on your interactions, the information you provide may include:

• Your name, address, email, and phone number

• Payment and billing information

• Age and location details

• IP address and device data

• Contacts and shipping addresses

• Messages, reviews, or communications with us

• Profile photos and personal descriptions

Information We Automatically Collect.

When you interact with Brokar Services, we automatically collect certain data to help us improve your experience and ensure our platform functions smoothly. This includes:

• Your device’s IP address and location

• Login credentials (email and password, encrypted)

• Technical and performance data (e.g., errors, loading times, feature usage)

• Device settings like version, language, and time zone

• Purchase history and content interactions

• Uploaded media file details (file names, timestamps, location info)

• Customer service call details (e.g., phone numbers used)

• In-store images or videos where applicable

We may also use cookies, device identifiers, and similar technologies to collect browsing and usage data across our apps and websites.

Information We Receive from Other Sources.

In addition to the data you provide and what we collect automatically, we may also receive information about you from trusted third-party sources. This may include:

• Updated shipping or contact details from delivery partners to ensure accurate order fulfillment

• Account and transaction data from partner merchants or co-branded service providers

• Insights about your activity with services offered by our affiliates or subsidiaries

• Technical information about your internet-connected devices

• Credit and risk information from credit bureaus, which helps us detect fraud and assess eligibility for certain financial services

We use this information to enhance our records, improve customer support, and provide more secure and personalized services.

Information You Can Access

Examples of information you can access through Brokar Services include:

• Status of recent orders (including subscriptions) ;

• Your complete order history;

• Personally identifiable information (including name, email, password).

 •Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations) ;

• Your content, devices, services, and related settings, and communications and personalized advertising preferences;

 •Content that you recently viewed;

• Your Profile (including your product Reviews, Recommendations, Reminders, and personal profile) ;

• If you are a seller, you can access your account and other information, and adjust your communications preferences, change your products price , stocks , and images .

Your Rights Regarding Personal Information.

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Request deletion of your personal information

• Object to or restrict how we process your data

• Request that your data be transferred to another service (data portability)

To exercise these rights, please contact us at support@brokar.shop or info@brokar.shop. We may need to verify your identity before fulfilling your request. In some cases, legal obligations may require us to retain certain data.

Withdrawing Consent.

You have the right to withdraw your consent to our use of your data at any time. However, this may limit your access to some of our services.

Filing a Complaint.

If you believe your privacy rights have been violated, you may reach out to us at info@brokar.shop. You also have the right to file a complaint with your local data protection authority.

Conditions of Use, Updates, and Contact.

By using Brokar Services, you agree to the terms outlined in this Privacy Policy and in our Conditions of Use.

If you have any questions or concerns about your privacy, please contact us at info@brokar.shop, and we will do our best to address and resolve your concerns.

As our services and operations evolve, this Privacy Policy may also change. We encourage you to review it regularly. Unless stated otherwise, the current version of the policy applies to all personal information we have about you and your account.

Please note, we are committed to honoring the principles outlined in this policy. We will never make significant changes that reduce the level of protection for your data without obtaining your prior consent